Duplicate account (what to do)

Article Sections

• I'm trying to create a new account.
• I'm trying to update my already-created account.

Overview

Did you receive a message that your info was connected to an existing account? Sounds like you might already have an account! Select whichever of the above sections sounds most relevant.

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I'm trying to create a new account

Looks like you already have an account! This could be an account your admin set up and which is awaiting activation by you, or it could be an account you set up yourself.

Either way, what you need to do now is access your existing account rather than creating a duplicate, and the way to do that is to reset your password.

What you need to do

• Click "Sign In" in the upper right corner of your screen.
• Click the blue "Forgot password or create new password" link at the bottom of the sign in pop-up.
• Enter your email and click "Send Reset Password Link."
• Check your email for the password reset email; if you don't see it within a few minutes, check your spam folder.
• Click the link in the password reset email then follow the instructions to reset your password. Remember, the link expires after 24 hours!
• Return to the landing page and log in with your email and new password!

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I'm trying to update my already-created account

Looks like you have two accounts!

We'll need to merge your accounts to combine and preserve your data; once we've done that, you'll be able to sync your social accounts, link your school id, or update your email.

What you need to do

Click the question mark icon in the top right corner of your mentoring site and provide us with your name (first and last) and email address. We'll let you know when we've merged your accounts! In the meantime, feel free to keep using the account you're logged into.