Resolving Duplicate Accounts

Quick Links:

• I'm trying to create a new account
• I'm seeing a conflict while trying to login or update my account

Overview

If you're having trouble signing up or updating your account because your email, LinkedIn, or school login (SSO) is already in use, it usually means there's an existing account tied to that information. This article explains how to access the correct account or resolve issues like duplicate accounts or sign-in conflicts.

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I'm Trying to Create a New Account

This usually means you already have an account—either one you created earlier or one set up for you by an administrator.

What to do:

1. Click Sign In (top-right corner)

2. Click “Forgot password or create new password”

3. Enter your email and click Send Reset Password Link

4. Check your inbox (and spam) for the reset email

5. Click the link and follow the instructions to reset your password

6. Log in with your email and new password

Still not working? Contact your platform admin to confirm the email linked to your account or for additional assistance.

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I’m Seeing a Conflict While Trying to Login or Update My Account

If you're trying to:

• Update your email

• Connect LinkedIn or your school SSO

• Or you're seeing a message that this info is already linked to another account

…you may have more than one account in the system.

What to do:

1. Click the question mark (?) icon in the top-right corner

2. Submit a support request with:

   • Your full name

   • Any email addresses you’ve used

   • The email of the account you want to keep

   • What action you’re trying to take (e.g., connect LinkedIn, update email, etc.)

Our team will help merge your accounts or free up the login method so you can use it with the correct account.

In the meantime, you can continue using the account you're currently logged into.