How long do I have to wait for account approval?

Quick Links

• Why hasn't my account been approved yet?
• Why didn't my account get approved?

Overview

When you sign up for a platform hosted by your school or organization, your account request typically goes through an approval process managed by that platform’s administrators. This ensures that only eligible users gain access. Below are answers to common questions about the approval process.

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Why hasn't my account been approved yet?

Account approvals are handled by your platform’s administrators and the timeline for approval can vary by platform—some admins review new account requests daily, while others may do so weekly. On average, it may take anywhere from a few days to two weeks.

✅ You’ll receive an email notification as soon as your account is approved.

If it's been longer than expected or you're unsure of your status, we recommend reaching out directly to your platform’s administrators for an update.

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Why didn't my account get approved?

There are a few common reasons why an account might not be approved:

• Your association with the school or organization couldn’t be verified

• You may already have an existing account

• The platform has specific eligibility requirements for access

To learn more, simply reply to the email you received letting you know your account wasn’t approved. This will connect you directly with your platform’s administrators, who can provide more details and let you know if any action is needed on your part.